Help & FAQ

Choose your size and colour on the product page, add to cart, then head to checkout. You’ll receive an order confirmation by email as soon as it’s placed — if it doesn’t arrive, check your spam folder or email us at support@serenacoast.com.au.

We dispatch quickly — usually within 1 business day — so let us know as soon as possible. Email support@serenacoast.com.au with your order number and we’ll do our best to update or cancel before it ships. Once an order has shipped, it can’t be changed, but you’re covered by our 30-day returns.

Confirmations are sent immediately to the email used at checkout. If it’s not in your inbox or spam within a few minutes, the address may have been mistyped — email support@serenacoast.com.au and we’ll confirm your order and correct your details.

Yes. Orders paid with Afterpay are confirmed and processed exactly like any other order once the payment is approved at checkout.

Shipping is free on every order, Australia-wide.

Orders are processed and dispatched within 1 business day. Delivery then takes 5–8 business days depending on your location within Australia.

At this time we ship within Australia only. We hope to offer international delivery in the future — join our list to hear first.

As soon as your order ships you’ll receive an email with tracking details. You can follow your parcel from dispatch through to delivery using the link provided.

Tracking can take 24–48 hours to show movement after dispatch. If there’s no update after that, or your estimated window has passed, email support@serenacoast.com.au with your order number and we’ll chase it up with the carrier.

We accept returns within 30 days of delivery, including change-of-mind returns. Items must be unworn and unwashed, in original condition with all tags attached. Return postage is the customer’s responsibility.

Yes. If a piece isn’t right for you, you’re welcome to return it within 30 days for a refund, provided it’s unworn with tags attached. The cost of return shipping is covered by the customer.

Email support@serenacoast.com.au with your order number and the item(s) you’d like to return. We’ll reply with a return authorisation and the return address. Please post your return within 30 days of delivery.

Return shipping is the customer’s responsibility. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.

The quickest way to exchange for a different size or colour is to return your original item for a refund and place a new order, so you don’t miss out while stock is available. Email support@serenacoast.com.au and we’ll help.

Once your return arrives and passes inspection, we process refunds within 3–5 business days to your original payment method. Your bank may take a few extra days to show the funds.

Yes — sale items follow the same 30-day returns terms as full-price items, unless marked as final sale on the product page.

We’re sorry — that’s not the standard we hold. Email support@serenacoast.com.au within 30 days with your order number and a photo, and we’ll arrange a replacement or full refund, including any return postage, at no cost to you.

Our linen is designed with a relaxed, easy fit. If you’re between sizes, size down for a closer fit or stay true to size for extra room. Each product page notes any specific fit details.

Size details are listed on each product page. If you’re unsure between two sizes, email support@serenacoast.com.au with your usual size and the piece you’re after — we’re happy to advise.

Quality washed linen is pre-treated to minimise shrinkage. Following the care instructions — cool machine wash, line dry in the shade — keeps the fit and colour true.

Our collection is built on linen and natural-fibre resort fabrics, chosen to breathe in the heat and soften with every wear. Fibre content is listed on each product page.

Machine wash cool on a gentle cycle with like colours, and line dry in the shade to protect the colour. Warm iron while slightly damp if you prefer a crisper finish — though a soft, lived-in look is part of linen’s charm.

Yes — a gentle, relaxed crease is natural to linen and part of its character. It softens and settles the more you wear it.

We accept all major cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.

Yes. Choose Afterpay at checkout to split your purchase into four interest-free instalments, subject to Afterpay’s approval and terms.

Absolutely. Checkout is encrypted and processed through Shopify’s PCI-compliant, secure payment gateway. We never see or store your full card details.

All prices are shown in Australian dollars (AUD).

No — you can check out as a guest. Creating an account simply makes it easier to track orders and check out faster next time.

We only use your details to process your order and, if you opt in, to send you updates. We never sell your data. See our privacy policy for the full detail.

Every email includes an unsubscribe link at the bottom. You can opt out at any time, or email support@serenacoast.com.au and we’ll remove you.